Employment
NOT YOUR ORDINARY WORKPLACE
We have the opportunity to change people's lives through snow sports and we have fun doing it!
Crystal Ridge (formerly Rock Snowpark) is a skiing, snowboarding and snow tubing hill located within Ballpark Commons in Franklin, WI. Owned and operated separately from the rest of the complex, Crystal Ridge operates its ski season mid November through mid March. In the off season The Lodge is a wedding and event venue. Crystal Ridge is a great beginner hill for those looking to learn the sport of skiing or snowboarding. With a full service rental and snow school department we strive to introduce new participants to the sport each winter! Whether you are an experienced skier or interested in learning, or you just want to work in a fun, fast paced environment, Crystal Ridge is the place for you! Join our team today!
Why Work at Crystal Ridge?
- Work with your friends! Make it a FUN place to work!
- FREE skiing, snowboarding, tubing and rentals for you/your friends and family!
- Great first-time job for high school students (must be 14+, work & positions limited)
- Flexible schedule - Earn some extra money over the winter
- Unlimited hours are available in many different departments - Work inside or outside!
- Cross train and work in multiple different areas around the hill
- High school student bonus graduation benefit: 50c per all hours worked!
- 14 & 15yrs - starting $8/hr
- 16yrs+ - starting $12/hr
- Lift Ops, Terrain Park, Guest Services (must be 18yrs+), starting - $14/hr
- These are starting rates. All rates can differ based on experience
Ticketing & Guest Services Manager - Seasonal Full-Time | Now Hiring
Essential Job Functions: +21yrs | prior management/supervisor experience
- Pay is hourly and depends on experience (starting at $18/hr)
- High level of understanding of all of our products and services offered
- Hire, schedule and train all ticketing and guest service staff
- Oversee our POS, e-commerce,
- Become familiar with skiing, snowboarding, and snow tubing processes
- Ability to work in a fast paced environment while maintaining a calm demeanor
- Oversee all aspects of preparing and completing season pass sales including coordinating marketing efforts with the Marketing Director
- Effectively communicate with customers via phone, email and in person
- Oversee loss prevention and ticket scanning for invalid passes and day tickets
- Complete opening and closing procedures for each day
- Cash handling responsibilities
Position Overview: The Ticketing and Guest Services manager is the go to person for all ticketing, season passes, and customer services questions. This position is directly involved with developing solutions for the overall improvement of ticket and pass sales systems and operating procedures. This position requires working five or more days a week including weekends, holidays and evenings during winter operations (Nov. 1 - Mid March). This manager is responsible for training and scheduling a staff of 10-20 people that are all experts on our products and offerings. A high level of customer service and communication skills are a must. This manager will be able to troubleshoot on the fly, understand our business and products and support growing ticket and pass sales. This position does not require previous skiing or snowboarding experience, however you will need to understand the basics and how our ski hill operates and the different aspects of the sport.
The Ticketing and Guest Services manager also assists with inside operations of The Lodge such as overall cleanliness and opening/closing tasks. This position works very closely with the General Manager and Office Manager and Food & Beverage Manager.
Please email a resume and cover letter to apply
Rentals Manager - Seasonal Full-Time | Now Hiring
Essential Job Functions: +21yrs | prior management/supervisor experience
- Pay is hourly and depends on experience (starting at $18/hr)
- Lead a team of 15-30 employees
- Must be able to lift a minimum of 50 pounds on a frequent basis
- Must be able to work inside and outside in winter conditions at a fast pace
- Set up rental gear for large groups in an organized manner
- Excellent customer service skills and the ability to be very vocal
- Ability to demonstrate age appropriate communication skills with guest and staff
- Must be extremely detail oriented and be able to keep hundreds of rental products organized and cleaned
Position Overview: We can’t teach the sport of skiing and snowboarding without the proper equipment. Our rental department is extremely important to our everyday operation, especially to those learning the sport. The rental manager is responsible for overseeing the daily operations of the rental building, scheduling, training and working alongside rental staff. This manager should enjoy working both inside and outside, working with their hands and be familiar with basic shop tools. The rental manager ensures guests are getting fitted with the proper equipment as well as providing excellent customer service. This position requires prior customer service experience and the individual should have some prior experience with skiing or snowboarding. The rental manager will report directly to the General Manager. It is of utmost importance that each guest feels cared for and comfortable in their rental equipment.
This manager will work very closely with the Snow School manager as these two departments are in the same building. Strong communication and group work skills are a must. The rental manager and department staff also take lead in the overall appearance of the lodge grounds (snow removal, trash, etc). We are in the business of creating lifelong skiers and snowboards, you can be a part of that customer's journey during their rental experience!
This is a full time, seasonal position. Work typically begins mid October and ends mid March. The manager is expected to be on site before, during and sometimes after operating hours. Nights and weekends are required. Possible full-time year-round work available with our growing summer business. Join our team for an exciting winter season where no two days are the same!
Please email a resume and cover letter to apply
Operations Member - Full-Time Year Round | Now Hiring
Essential Job Functions: +18yrs | relative experience required
- Pay is hourly and depends on experience (starting at $18/hr)
- Work outside with a small team and by yourself
- Requires heavy lifting, minimum of 50 pounds, sometimes above shoulder level
- Experience in heavy equipment operation, maintenance, and repair is preferred
- Diesel and gas engine repair and troubleshooting experience is preferred
- Troubleshooting electrical ac & dc, electronics and hydraulics
- Ability to troubleshoot failed equipment in a timely manner
- Prior shop experience and familiarity with hand and power tools
Position Overview: The operations team is responsible for ensuring all hill equipment and lifts are functioning properly. This position will assist in service and preventative maintenance of all heavy equipment, snow plowing equipment, snowmaking equipment, small engine, chair and surface lifts systems, snow grooming vehicles and implements. During the winter season, experience in working in harsh weather conditions is useful, as hours may be long and weather is unpredictable. Other duties include basic woodworking, welding, landscaping, snow removal, and snow cat operating. This position works with a small team (3-6) and must be willing to help out wherever needed.
This outside ops position is a full-time, year round position with heavier hours during the winter and lighter in the summer. Winter hours can vary from 40-60hrs a week November - mid March. The ski hill operates 7 days a week. Weeknights and weekends are required. Summer months work weeks are typically 30-40hrs Monday - Friday, April - October. This position reports directly to the Operations Manager and General Manager. If you enjoy working with your hands, fixing and troubleshooting equipment (or are a passionate skier/snowboarder) then this position is for you! Above requirements are preferred but we are willing to train the right individual.
Please email a resume and cover letter to apply
1/
PLEASE APPLY ONLINE FIRST, AND THEN PLAN ON ATTENDING ONE OF OUR JOB FAIRS:
-
SUNDAY, OCT. 13TH: 4-7P OR
-
MONDAY, OCT. 14TH: 5:30-8P
Open Positions
F&B Supervisor/Shift Lead - Seasonal Part-Time
Essential Job Functions: +18yrs | Starting at $15/hr Pay DOE | Previous experience preferred
- Perform job on your feet for the entire shift
- Must be able to lift a minimum of 40 pounds on a frequent basis
- Ability to work in a fast-paced environment while maintaining a calm demeanour
- Flexibility and willingness to perform various duties
- Assist F&B manager with day-to-day duties and various tasks
Position Overview: Our cafe staff is responsible for meeting customers’ needs in terms of food and beverage, as well as ensuring clean and sanitary conditions of the lodge area. Duties as a cafe supervisor include but are not limited to training on food prep, operating a fryer and/or oven, operating a cash register, cleaning, restocking items and putting away and organizing orders. A key role will be leading a team through opening and/or closing procedures. Organization and cleanliness are a must!
We are looking for an individual with previous F&B experience to help assist our F&B manager in this department. The cafe supervisor will be able to lead shifts when the F&B manager is not onsite. The position will report directly to the F&B manager and general manager. The Crystal Ridge cafe is a fast-paced, short-order-style food service where there is always a task to be done. Join our team today!
Lift Operator - Seasonal Part-Time
Essential Job Functions: +18yrs | Starting $14/hr
- Work outside in all weather conditions
- Ensuring guests remain SAFE at all times while using our lifts
- Physically holding chairs while guests load and unload chairlifts
- Must be able to lift a minimum of 50 pounds
- Snow shoveling required
- May be on your feet for the entire shift
- Always be alert and responsive
- Purchase and/or rent a uniform on or before your first shift and follow all dress code requirements
Position Overview: Lift operators are in constant contact with our guests and must be friendly and helpful when greeting and assisting them. You will be outside, sometimes for your entire shift, in all types of weather. You must be agile on soft and hard-packed snow surfaces and able to walk safely down the slopes. You will at times be performing basic lift maintenance and clearing snow. You will work the Magic Carpet lift in the tubing area, and you may be scheduled to work as a tubing attendant during weekday “special open” events for school groups. Lift operators are responsible for making sure customers have a safe and enjoyable experience while using the lifts at Crystal Ridge.
Lift ops are often some of the first employees our guests interact with - friendly customer service is a must!
Lodge Guest Services (Ticketing or Food & Beverage Departments)
Essential Job Functions: (age requirements apply to certain positions)
- Perform job on your feet for the entire shift
- Ability to work in a fast-paced environment while maintaining a calm demeanor
- Greet and assist customers to ensure a positive experience while visiting with us
- Flexibility and willingness to perform various duties
Position Overview: Lodge Guest Services consist of our Ticketing/Guest Services department and our Food & Beverage department.
Our ticketing/guest services department is a wealth of knowledge on all aspects of the customer journey and our products. This department will help solve problems and sell the correct tickets to ensure the customer is set up for success. Ticket scanners will physciall check tickets (RFID) out on the hill to ensure a valid ticket scan. Excellent communication skills and an outgoing personality is a must (+16yr).
The Food & Beverage department consists of our Cafe (+14yr) and Bar (+21yr). Both very customer focused positions, these departments provide our guests with a bite to eat or a beverage after some laps out on the hill. Kitchen positions (+18yrs) will be responsible for preparing quick-order style foods while ensuring food safety and quality is at the forefront. The Lodge bar is a full-service bar providing mixed drinks, canned, bottled and tap beer, hot chocolate and more. Bartenders are typically working by themselves or with one other bartender.
These are among some of the first employees that our guests interact with and they must be friendly and outgoing - don’t be shy! Apply today and chat with department managers!
Rentals Staff Member - Seasonal Part-Time
Essential Job Functions: +14yrs (limited availability)
- Perform job on your feet for an entire shift
- Acquire a Head Tyrolia Rentals Staff certification on or before your first shift
- Must be able to lift a minimum of 20 pounds
- Must be able to independently reach a height of 8 feet with the use of a ladder
- Snow shoveling is required
- Purchase a uniform on or before your first shift and follow all dress code requirements
Position Overview: Rentals staff is in charge of providing guests with ski and snowboarding equipment, which is fit to each individual’s size and ability. This may include skis or a snowboard, boots, poles and/or a helmet. It is of utmost importance that each guest feels cared for and comfortable in their rental equipment. No prior experience is required (however an interest in skiing/snowboarding is a plus) , as all training will be paid and conducted through Crystal Ridge. It is of utmost importance that each guest feels cared for and comfortable in their rental equipment. Other job requirements include but are not limited to: general cleaning of the lodge, shoveling snow and salting, emptying outside trash cans and assisting in other departments such as tubing on busy days.
Snow School Instructor - Seasonal Part-Time
Essential Job Functions: +14yrs
- Previous skiing and/or snowboarding ability preferred
- Outside work, frequently in extreme weather conditions
- Commitment to improving skills and teaching techniques through practice and clinics
- Attend mandatory clinics, virtual trainings, and online self study
- Excellent customer services skills necessary
- Purchase and/or rent a uniform on or before your first shift and follow all dress code requirements
Position Overview: Interested in teaching people how to enjoy the sport you love? Join the Crystal Ridge Snow School team! All are encouraged to apply, whether or not you have previous experience in teaching skiing or snowboarding. Teaching experience is not required and will be taught during pre-season training. There will be required instructor training clinics for all instructors – usually beginning in November and ongoing throughout the season. This is one of the few jobs where you can get paid to ski/board!
Instructors work in high visibility positions and are expected to be friendly, courteous focused, and patient at all times. Instructors teach a variety of lessons including private lessons, group lessons, and teach in our Terrain Based Learning area. Instructors work with learners of all ages and demographics. Snow School instructors are an extremely important position; you can be the reason someone decides to ski or snowboard for the rest of their life!
Snow Tubing Attendant - Seasonal Part-Time
Essential Job Functions: +14yrs (limited availability)
- Perform job on your feet for an entire shift
- Must be able to lift a minimum of 40 pounds on a frequent basis
- Must be able to pull loaded snow tubes across the snow
- Excellent customer service skills
- Ability to work outdoors in all weather conditions
- Snow shoveling is required
- Purchase and/or rent a uniform on or before your first shift and follow all dress code requirements
Position Overview: Tubing attendants are in constant contact with our guests and must possess friendly and helpful personalities. Attendants will perform all opening, operating and closing procedures at the Tubing Park. They will assist customers at the top and the bottom of the hill with getting into and out of snow tubes. It is the tubing attendants' responsibility to ensure customers have a safe and memorable experience! This position requires you to be vocal and interact with the guests - don't be shy! (limited availability for those 16yr and younger)
Terrain Park Staff - Seasonal Part-Time
Essential Job Functions: +18yrs | $14/hr
- Greet and provide outstanding guest services at all times
- Inspect, shape and test terrain park features when instructed to do so
- Maintain terrain park features by raking and shoveling features
- Assist lift operations, snowmaking and other outside departments. Being a team player is required of this position, you will be cross trained in lift ops.
- Ensure take offs are groomed/raked each night so they can properly set up for the next day
- Properly document and record daily inspections and repair features as needed
- Educate guests on safety and proper use and etiquette of the terrain parks if improper use on features is seen
- Follow a build plan to efficiently reset or build new features in our parks
Position Overview: Terrain Park Staff are to create and maintain terrain park features including take offs, jumps and other features, and maintaining all signage, markings, and safety features of the terrain parks. Features support rider progression and provide on hill entertainment to a wide variety of skiing/snowboarding skill levels. This position requires the employee to have prior experience/knowledge of freestyle skiing and snowboarding. As a terrain park employee your primary responsibility is to our terrain parks, however, given the nature of the workload and our ski area, terrain park staff will also assist in the lift and hill operations departments. Skiing and snowboarding while on shift is strictly prohibited.
There are two primary roles within the terrain park department - rake shifts and build shifts. Both are paid hourly.
Rake Shifts: Scheduled for Fridays, Saturdays, Sundays & Holiday Hours. These are shifts that take place while we are open, maintaining the already existing features and interacting with our guests. You may be scheduled by yourself or one other park crew member. Weeknight (Mon-Thu) park staff will be scheduled as a lift operator, working lifts until close then completing a closing maintenance rake lap on the terrain parks.
Build Shifts: These shifts take place roughly once a week and are typically during the day before the hill is open to the public (or take place at close). These shifts consist of working with the snow cat operator and other park staff to build and set the features in the park. (Shoveling, raking, & sculpting). This is outside physical labor in all types of weather conditions.